Lead and secure that best practices Build & Run processes are implemented and governed within the IT domain. To improve both speed and quality of IT-deliveries supporting the business organization. Train the organization in the processes and responsible for measure the efficiency through key performance indicators.
• Many years of experience from process development and process governance within the IT domain.
• Able to drive the process implementation and continuous follow up on the IT organizations process maturity.
• Knowledge in tools supporting the process implementation for various number of process. Like for incident-, problem-, change- and release processes
• Well proven in facilitate workshop to drive progress and document results.
• Minimum of five years of working experience within process governance.
• Certified within ITIL foundation.
• Experience from lean and/or sigma six implementation.
• Experience from Telecom and Large Service Delivery organizations